Job Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As an Assistant Front Desk Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.

As an Assistant Front Desk Manager, you will:

  • Assist with training, coaching and scheduling for the front office team.
  • Ensure all guests are served promptly and courteously during all shifts.
  • Apply problem solving skills to resolve guest issues to their satisfaction.
  • Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
  • Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.

Requirements

To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Previous customer service experience is required. Applicants must be available to work evenings, weekends and holidays.

Benefits

Benefits include after 60 days of employment- Paid Leave Time, Health, Dental, Short Term Disability, and Life insurance package. 401k with company match after 1 year of service.

Job Type: Full-time

Experience:

  • hotel front desk: 3 year (Preferred)
  • supervisor/lead: 1 year (Preferred)

Job Type: Full-time

Experience:

  • Customer Service: 3 years (Preferred)

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Other types of insurance
  • Retirement benefits or accounts
  • Employee discounts